topic Re: Confused in Archived Posts

Confused

Jasminealice78 — Mon, 25 Oct 2021 16:08:15 GMT

Hi there ordered a phone for my mum they took the £30 upfront cost and it’s still pending in my bank. But she keeps getting emails saying to confirm the order and pay £30 again.. when will the £30 that’s pending come back into my bank so we can order again thanks

Re: Confused

Chris_B — Mon, 25 Oct 2021 16:15:59 GMT

@Jasminealice78 So did you cancel the order?

Re: Confused

Jasminealice78 — Mon, 25 Oct 2021 17:03:35 GMT

Hi no I didn’t, as far as I was aware it went through until now the emails are saying complete order

Re: Confused

Leanne_T — Tue, 26 Oct 2021 07:02:18 GMT

Hi @Jasminealice78

Thanks for coming to the community.

If the order has not been cancelled the amount you paid for the phone will still be pending until this is processed and sent out to you or you request to cancel the order.

I would suggest giving us a call on 0800 079 8586 or 150 from an EE Phone, and the team can get the order looked into for you.

Leanne.