topic Re: EE payment checkout not working in Archived Posts

EE payment checkout not working

Rachelle17 — Mon, 29 Apr 2019 20:43:04 GMT

I called 150 to upgrade using the 20% perks discount and was told it is available online only, tried a few times before it actually gave me the discount.

When i went to the final payment page it gave me an error:

Sorry! We couldn’t find that page!

I have tried atleast 10 times now, and this discount expires tomorrow!

Re: EE payment checkout not working

Profile closed — Mon, 29 Apr 2019 21:18:53 GMT

Hi @Rachelle17

Welcome to the EE Community,

Try another browser like chrome or firefox.

Failing that ring 0800 956 6000 and tell them the website is playing up they will be to process your upgrade for you.

Re: EE payment checkout not working

Katie_B — Tue, 30 Apr 2019 06:56:37 GMT

Good Morning @Rachelle17.

Welcome to the community 🙂

Have you been able to follow the advice from @Profile closed?

Is this now resolved?

Katie

Re: EE payment checkout not working

Rachelle17 — Tue, 30 Apr 2019 09:25:29 GMT

Thank you!

It did take a while but the cust rep did manage to do it for me manually, as the website is playing up he said.

Re: EE payment checkout not working

Profile closed — Tue, 30 Apr 2019 09:28:59 GMT

@Rachelle17 glad your all sorted if you need any further help you know where to come.

Re: EE payment checkout not working

Marius23 — Fri, 23 Aug 2019 04:21:12 GMT

Hi. Online payment system was playing up 2-3 years ago, last year, and now again...

We have brilliant technology to use these days, but feels like making an order years ago using a landline. It’s good we don’t have to queue up in EE store to upgrade.

Every time I try to upgrade, no matter what browser I use: “sorry we couldn’t find that page”.

EE, please sort this out once and for all

Thanks

Re: EE payment checkout not working

Jon_K — Fri, 23 Aug 2019 08:32:45 GMT

Hi @Marius23.

Welcome to the community.

What happens when you try to use the online payment system?

How did you fix it in the past?

Jon

Re: EE payment checkout not working

Marius23 — Fri, 23 Aug 2019 09:33:20 GMT

I have tried installing different browsers on the phone, but still same. It says : ‘sorry we couldn’t find that page’ after submitting payment card details.

MY EE app didn’t work either.

It worked for me on desktop computer Microsoft Edge (Explorer) browser. I haven’t tried Chrome browser on PC.

I suppose that making payments on the phone is more convenient. Especially when there is dedicated EE app.

Thanks

Re: EE payment checkout not working

Marius23 — Fri, 23 Aug 2019 09:36:49 GMT

Previously I had to call EE or chat to upgrade or make an order. Which is time consuming comparing to doing this online.

Re: EE payment checkout not working

Jon_K — Fri, 23 Aug 2019 09:44:22 GMT

Thanks @Marius23.

So have you been able to make a payment using a different browser?

Have you tried clearing your cache and cookies on your other browsers?

Jon

Re: EE payment checkout not working

Marius23 — Fri, 23 Aug 2019 09:55:46 GMT

I have tried clearing browser on my phone, but still same.

Payment worked on personal computer Microsoft Edge browser.

Re: EE payment checkout not working

Jon_K — Fri, 23 Aug 2019 10:02:25 GMT

I see, @Marius23.

On your phone, are you trying to make the payment in the app or online?

Jon

Re: EE payment checkout not working

TK16151 — Thu, 28 Nov 2019 05:17:15 GMT

due for an uprgrade thought doing it online as lines are really busy and shops really full before Christmas but as described up here everything’s work great payment details in and all what was left todo is click of pay that what should come up is this card security thing but instead page not found

I’m sure I’m not the only one who is before Christmas prefer the online system so there will be some lost sale because of that

recommendation get it fixed fast and maybe send a message round that the online system is not working save so much time

Re: EE payment checkout not working

Jon_K — Thu, 28 Nov 2019 08:01:28 GMT

Hi @TK16151.

Welcome to the community.

Are you able to try using a different browser?

Jon

Re: EE payment checkout not working

TK16151 — Thu, 28 Nov 2019 12:21:27 GMT

The only thing what worked going from mobile and iPad to laptop 💻

Sent from my iPhone

Re: EE payment checkout not working

Jon_K — Thu, 28 Nov 2019 12:53:15 GMT

Have you now been able to complete your order, @TK16151?

Jon

Re: EE payment checkout not working

rbarnes1234 — Mon, 25 Jan 2021 19:45:16 GMT

still broken in 2021

Re: EE payment checkout not working

Katie_B — Tue, 26 Jan 2021 07:04:58 GMT

Hello @rbarnes1234,

Thanks for coming to the community.

What happens when you try to checkout?

Have you tried another browser or clearing cache and cookies?

Katie 🙂

Re: EE payment checkout not working

WATTS1204 — Mon, 25 Oct 2021 16:41:09 GMT

still issues again in 2021