topic Re: Missing parcel in Archived Posts

Missing parcel

Ashley42224 — Tue, 19 Oct 2021 09:17:05 GMT

I’ve had confirmation from EE that my order has been dispatched and an email from DPD saying my order would be delivered yesterday. However when I go onto the DPD website they say they haven’t received my parcel!

Re: Missing parcel

Christopher_G — Tue, 19 Oct 2021 11:40:56 GMT

Hi @Ashley42224

Did you get a chance to speak to our Mobile Care team about your order?

Chris

Re: Missing parcel

Ashley42224 — Tue, 19 Oct 2021 15:25:25 GMT

Yeah, they said they would log a complaint with DPD. Doesn’t really help me.

Re: Missing parcel

Christopher_G — Wed, 20 Oct 2021 06:56:38 GMT

That's good that the complaint has been raised, @Ashley42224. Keep us updated here on what happens.

Did our team say whether the parcel is still on it's way and when it should be delivered.

Chris

Re: Missing parcel

Ashley42224 — Wed, 20 Oct 2021 17:21:50 GMT

No one knows where the parcel is, yet I’m still paying for it as it was added to my account on the 15th October! Again, EE say that it’s been dispatched and given to DPD and DPD are saying that it hasn’t!

Re: Missing parcel

Christopher_G — Thu, 21 Oct 2021 07:01:30 GMT

Thanks for the update, @Ashley42224.

I've sent you a private message to get some information from you.

Chris