topic Re: Order Status not updating in Archived Posts

Order Status not updating

ADR — Mon, 18 Oct 2021 07:51:02 GMT

Hi,

I ordered a Samsung 21 in Phantom White on 25/09/2021. At the time, the ee website said the item was in stock but I received an update on my order tracking saying it was on back order. I thought this would just take a day or two for it to update.

It is now 3 weeks later and my tracking order is still awaiting a delivery date even though the ee website still says the item is in stock.

Can you advise please?

Appreciate your help.

Re: Order Status not updating

Katie_B — Mon, 18 Oct 2021 08:46:45 GMT

Hello @ADR.

Thanks for ordering with us.

Please could you let me know what memory size you ordered? I would love to see if I could check our current delivery guidance.

Katie 🙂

Re: Order Status not updating

Melaz — Mon, 18 Oct 2021 09:50:22 GMT

Heya @ADR I'm in the same boat as you. Same order date. 3 weeks waiting. S21 Violet 256 gb. Disappointing and frustrating.

Maybe EE/Samsung could throw a charging mat our way? 😆

Hopefully we get our delivery date soon! 🤞

Re: Order Status not updating

ADR — Mon, 18 Oct 2021 10:28:50 GMT

Hi Katie,

It is the 256gb model.

Thanks.

Re: Order Status not updating

ADR — Mon, 18 Oct 2021 10:29:50 GMT

That's not a bad idea! 😂

Re: Order Status not updating

ADR — Mon, 18 Oct 2021 12:18:36 GMT

Hi Katie,

Any update please?

Thanks.