topic Re: no date for delivery in Archived Posts

no date for delivery

yorkeyg — Thu, 14 Oct 2021 18:16:03 GMT

hi i placed a order on Sunday got confirmation but no delivery date yet i have got the return kit for the trade in and that say i have a certain time to send the phone am using i have check spam folder and the nothing in there and when i check the order number is says

Sorry, we can't show your order details right now.

Don't worry, we'll keep you updated on the progress of your order by text or email. Keep an eye out for these updates from EE or from our courier DPD.

Thanks

Re: no date for delivery

Chris_B — Thu, 14 Oct 2021 18:35:38 GMT

@yorkeyg What did you order ?

Re: no date for delivery

yorkeyg — Fri, 15 Oct 2021 06:31:10 GMT

i phone 13

Re: no date for delivery

Katie_B — Fri, 15 Oct 2021 07:09:58 GMT

Hi @yorkeyg.

What colour and memory size did you go for?

I would love to see if I could check our current delivery guidance.

Speak soon,

Katie.

Re: no date for delivery

yorkeyg — Sat, 16 Oct 2021 06:23:50 GMT

Hi @Katie_B

Hope you have a good day.

Its iPhone 13 Pro 5G 128GB Graphite i thought it was a Sierra Blue but the colour does not matter.

Thanks for looking.

Glen.

Re: no date for delivery

Jon_K — Sat, 16 Oct 2021 08:25:41 GMT

Hi @yorkeyg.

The current guidance on this model is that we expect it to be dispatched within 14 days.

Jon

Re: no date for delivery

yorkeyg — Sat, 16 Oct 2021 09:52:38 GMT

hi @Jon_K

i got the deal as part of the trade in that will run out before i get the phone ? i need to return the phone i have now before the 28th.10.21 what happens with this?

thanks

Re: no date for delivery

Jon_K — Sat, 16 Oct 2021 10:11:13 GMT

Thanks @yorkeyg.

I'd recommend getting in touch with our Customer Care team about this.

They will be able to take the appropriate action on your account.

Jon

Re: no date for delivery

yorkeyg — Mon, 18 Oct 2021 08:12:55 GMT

@Jon_K morning

that easier said then done -p because its a pending order i cant get past the steering as it keeps asking for my mobile number . as because i not with you yet it ends the call as the number not with you

Re: no date for delivery

Jon_K — Mon, 18 Oct 2021 10:29:03 GMT

Thanks @yorkeyg.

Can you try calling us on 0800 956 6000?

If you're still struggling you could try our online chat team.

Jon