topic Re: Order tracking in Archived Posts

Order tracking

Jaclyn — Fri, 15 Oct 2021 11:34:37 GMT

Hi, I have ordered a Samsung z fold 3 on 7/10 and was told it would be dispatched within 7 days.

My tracking status is still set to order confirmed, but I have received messages today saying my order is on track and I must return my trade in phone by 29/10, but I have no idea what its on track for and I will need time to clear my old phone once my new one arrives.

Please will you advise?

Thanks

Re: Order tracking

Katie_B — Fri, 15 Oct 2021 13:15:06 GMT

Hello @Jaclyn.

Thanks for ordering with us.

Please could you let me know the colour and memory size you ordered?

Speak soon,

Katie 🙂

Re: Order tracking

Jaclyn — Fri, 15 Oct 2021 16:17:25 GMT

Hi Katie

It was black 256gb

Thanks

Jac

Re: Order tracking

Katie_B — Fri, 15 Oct 2021 16:21:50 GMT

Hello @Jaclyn.

The current guidance is to expect despatch within 28 days.

If the date nears for your trade in and you still have not received your device I would recommend just giving our customer care team a quick call who will be happy to note this on your account.

Katie 🙂