topic Re: Upgrade in Archived Posts

Upgrade

Statto1872 — Thu, 14 Oct 2021 20:44:45 GMT

Just payed £50 to upgrade to new phone,money left my account instantly but timed out notice came up EE web page at checkout,logged back into my EE account but no notification or new phone added to my account.

Re: Upgrade

Christopher_G — Fri, 15 Oct 2021 07:23:19 GMT

Hi @Statto1872

Welcome to the community.

Have you received a confirmation email? Have you checked your bank to see if the money has gone back in?

Chris

Re: Upgrade

Jane198417 — Fri, 15 Oct 2021 07:26:20 GMT

Hi would like to no where my upgrade order is been dragging on for weeks pls let me no ASAP

Re: Upgrade

Christopher_G — Fri, 15 Oct 2021 07:28:34 GMT

Hi @Jane198417

I'm going to need a bit more information. What did you order and what date did you order it?

Chris

Re: Upgrade

Jane198417 — Fri, 15 Oct 2021 07:29:37 GMT

I ordered I phone 11 green on 23rd September

Re: Upgrade

Jane198417 — Fri, 15 Oct 2021 07:35:44 GMT

would like to no where my phone is pls

Re: Upgrade

Christopher_G — Fri, 15 Oct 2021 08:01:41 GMT

Which memory size did you choose, @Jane198417?

I'll check our stock levels.

Chris

Re: Upgrade

Jane198417 — Fri, 15 Oct 2021 08:14:09 GMT

64gb green I phone 11

Re: Upgrade

Christopher_G — Fri, 15 Oct 2021 08:44:30 GMT

The current wait for new orders of that model is 28 days, @Jane198417.

If you would like to discuss or change your order, I'd recommend speaking to our Mobile Care team.

Chris