topic Re: Samsung s21 Ultra stock in Archived Posts

Samsung s21 Ultra stock

Syed12 — Wed, 13 Oct 2021 19:17:41 GMT

EE is selling Samsung S21 Ultra contracts when the phone is not in stock.

Initially, the customer service representative promised to deliver the phone within seven working days. Instead, it has been 14 days since I ordered. I called the EE this evening, who said they didn't know when the phone would be back in stock and delivered by the EE.

Re: Samsung s21 Ultra stock

Chris_B — Wed, 13 Oct 2021 20:38:26 GMT

@Syed12 There is a chip shortage. This is out of EEs hands and some customer have been waiting longer then you and they will get their device before you, unfortunately you’ll looking at at least a 28 day wait time before you might even get the device. This doesn’t mean EE isn’t allowed to sell these contracts it just means a customer like yourself will have to wait longer before they will get the device.

Re: Samsung s21 Ultra stock

Syed12 — Thu, 14 Oct 2021 21:22:48 GMT

Thank you for your response.

EE customer service representative should not miss communicate with customers. Customer should be informed correctly as you mentioned in your reply. Thanks

Re: Samsung s21 Ultra stock

Leanne_T — Fri, 15 Oct 2021 07:05:34 GMT

Hi there @Syed12

Thanks for coming to the community.

Galaxy S21 series back orders are being dispatched on a first come, first serve basis as stock arrives from Samsung.

We update our order tracker as soon as deliveries arrive, so you can see the latest information we have.

You will receive a text from DPD, by 8pm the day before your delivery, to confirm that it's on its way.

Leanne.