topic Re: Samsung s21 in Archived Posts

Samsung s21

Natebeg1 — Mon, 04 Oct 2021 17:01:59 GMT

Hi EE

Is their any update on the Samsung phones? I know there's a delay but I have been waiting since the 10th September. Its getting a bit ridiculous now to be fair. Having spoken to various agents from EE it's becoming apparent that there's no commutation still. Having seen other customers on here getting there phone within days of ordering. I am waiting for mine. Even after speaking to the complaints department I thought they'd be come clarity on delivery dates.

Clearly there's a breakdown in shipping these handsets but any help would be helpful as myself and many others have full time jobs that means we are not always at home to wait in for a delivery.

Re: Samsung s21

quicksilverred — Mon, 04 Oct 2021 17:09:35 GMT

I ordered mine last Monday for my upgrade since my current phone is finally breaking down. Nothing on the website when I ordered mine to say that there was delays and it was only after I scrolled through the forums to find out about the shortages.

I've heard absolutely nothing and I desperately need my phone for work. Currently losing my mind about lack of communication and transparency. I know it's not EE or Samsung's fault that these things happen but being forewarned or even told would be nice rather than having to find out myself 😞

Re: Samsung s21

Christopher_G — Tue, 05 Oct 2021 07:09:33 GMT

Hi @Natebeg1 and @quicksilverred

If you let me know which version, colour and memory size you chose, I can check our stock levels for you.

Chris

Re: Samsung s21

Pantspantry — Tue, 05 Oct 2021 07:22:07 GMT

Can you check for me I ordered the s21 white 256g on the 16th September

Re: Samsung s21

Christopher_G — Tue, 05 Oct 2021 07:27:19 GMT

Hi @Pantspantry

That phone is currently showing a 14 day delivery for new orders. Did you manage to speak to our Mobile Care team after the last post that you made to us?

Chris

Re: Samsung s21

Pantspantry — Tue, 05 Oct 2021 07:50:04 GMT

I did and they told me should be with me last week but nothing

Re: Samsung s21

Christopher_G — Tue, 05 Oct 2021 08:03:03 GMT

That's good that they were able to confirm your order, @Pantspantry.

The current guidance for new orders is 14 days and they're sent out in the order in which they were placed, so hopefully DPD will be in touch with you soon.

Chris

Re: Samsung s21

quicksilverred — Tue, 05 Oct 2021 13:38:20 GMT

It was just the S21 in phantom pink and 256GB storage. Cheers!

Re: Samsung s21

Christopher_G — Tue, 05 Oct 2021 14:53:26 GMT

Same for yours, @quicksilverred.

The current guidance for new orders is 14 days and they're sent out in the order in which they were placed.

Chris

Re: Samsung s21

BungeeUk — Wed, 13 Oct 2021 12:52:41 GMT

@Christopher_G - is the lead time for the S21 256GB in white still 14 days?

Ordered mine on the 29th and nothing yet.

Re: Samsung s21

Katie_B — Wed, 13 Oct 2021 13:23:00 GMT

Hello @BugeeUk.

Thanks for coming to the community.

We are waiting for stock from our supplier, once your order has been processed and is ready for delivery you will be notified.

Katie 🙂