topic Re: Account number recieved yesterday but no tracking in Archived Posts

Account number recieved yesterday but no tracking

Unclejackb — Tue, 12 Oct 2021 10:42:13 GMT

Hi,

Dropped my contracted phone while out hill walking - ordered a Samsung A12 Black V2 as an additional line yesterday - was issues online when tried to order as was missing off door number so contacted call centre at 9:00 am was hoping to order & collect in store. Was placed on hold for 15 mins & told phone would be delivered in roughly 2 weeks.

Phoned back call centre at 17:00 last night to cancel order as was going to see if could collect in one of the four stores that are around my area - as need mobile for work access to systems. Was advised phone would be delivered today.

Have e-mail from yesterday morning with account number but no tracking or delivery number - can't access any text messages that have been sent by dpd to mobile. Took today off work as lieu time to wait in on phone all day & hoping it's not going to be wasted day. Anyway I can access tracking number or receive confirmation that phone will arrive today? without phoning contact centre as no house phone currently.

Thanks

Re: Account number recieved yesterday but no tracking

Unclejackb — Tue, 12 Oct 2021 10:39:56 GMT

Hi I'm having the same problem.

Re: Account number recieved yesterday but no tracking

Christopher_G — Tue, 12 Oct 2021 11:42:41 GMT

Sorry to hear about your phone, @Unclejackb.

Have you received any messages from DPD today?

Chris

Re: Account number recieved yesterday but no tracking

Unclejackb — Tue, 12 Oct 2021 11:54:50 GMT

Not in e-mail - I mentioned above - damaged my original phone so no access to anything sms etc that might be sent to that number.

Any advice?

Re: Account number recieved yesterday but no tracking

Chris_B — Tue, 12 Oct 2021 12:10:27 GMT

@Unclejackb You should of gone to a store as there is no guarantee of a sub 24 hour turn around. The only option you have is to log in to the DPD website and register with the email address that you use with EE so then you can track to see if you an order is on its way to you.

Re: Account number recieved yesterday but no tracking

Christopher_G — Tue, 12 Oct 2021 12:12:07 GMT

OK thanks, @Unclejackb.

We don't have access to your account or order here in the community.

If you can't find the order the way that @Chris_B described, I'd recommend trying to speak to our Live Chat team so they can check the delivery information. You can find them on the get in touch help page.

Chris

Re: Account number recieved yesterday but no tracking

Unclejackb — Tue, 12 Oct 2021 12:34:25 GMT

I assumed I would have been told my options for delivery or store collection before my order was processed.

Do you have a link for DPD I can only find websites that require DPD account numbers to sign in?

Is live chat active? Is there a link for this? Or a page to access this? When I check options on contact us it only displays phone numbers within options.

Thanks for assistance.

Re: Account number recieved yesterday but no tracking

Christopher_G — Tue, 12 Oct 2021 14:45:03 GMT

Try the 'message us' link on this contact us page, @Unclejackb.

Hopefully they can help.

Chris

Re: Account number recieved yesterday but no tracking

Unclejackb — Tue, 12 Oct 2021 14:47:49 GMT

It never loads

Re: Account number recieved yesterday but no tracking

Unclejackb — Tue, 12 Oct 2021 14:48:51 GMT

Do you have the link for DPD also?

Re: Account number recieved yesterday but no tracking

Unclejackb — Tue, 12 Oct 2021 14:54:41 GMT

Love the fact I got signed up for delivery instead of store collection without being asked & I'm unable to get assistance from you guys.

Going round to my local store to cancel contract & I'll raise complaint about service yesterday & default answers I received on this.

Thanks