topic Upgrade & Delievery in Archived Posts

Upgrade & Delievery

Zdrewery7 — Mon, 11 Oct 2021 09:02:44 GMT

Hi, I placed an order on Thursday 7th Oct for an upgrade. I received a text to say my order was being processed but have not received anything since.

I have tried tracking the delivery using the order number in the confirmation text and link but get a message saying Sorry this order cannot be tracked.

How do I get further information about when my order is due without calling?

Thanks I advance

Re: Upgrade & Delievery

Chris_B — Mon, 11 Oct 2021 09:34:31 GMT

@Zdrewery7 What device did you order ?

Re: Upgrade & Delievery

Louis46 — Mon, 11 Oct 2021 09:59:11 GMT

I ordered mine on the 27th of September and haven’t heard anything yet

Re: Upgrade & Delievery

Zdrewery7 — Mon, 11 Oct 2021 12:01:47 GMT

I ordered the iPhone 13 pro in gold

Re: Upgrade & Delievery

James_B — Mon, 11 Oct 2021 13:19:44 GMT

Hi @Zdrewery7,

Welcome to the EE Community. 🙂

iPhone 13 orders are being dispatched on a first come, first serve basis as stock arrives from Apple.

Our delivery partner DPD will contact you by text by 8pm the day before delivery to let you know to expect your order the following day.

The date you receive your iPhone 13 may vary depending on the colour and size variant you have pre-ordered, but we expect to receive regular deliveries from the manufacturer and will be getting them out to you as quickly as we can.

James