topic Re: My order in Archived Posts

My order

Fyeasmin — Sun, 10 Oct 2021 08:09:55 GMT

Hi, I'm new to EE and I have ordered IPhone 13, pink, 256 storage yesterday and haven't received any email or text but the money in my acc is saying pending. So is my order went through or not?? Also, how will I get any updates on my order if it has gone through??

Re: My order

Leanne_T — Sun, 10 Oct 2021 08:22:22 GMT

Hi there @Fyeasmin

Thanks for coming to the community.

When did you place the order?

Thanks 🙂

Leanne.

Re: My order

Fyeasmin — Sun, 10 Oct 2021 08:39:29 GMT

So I ordered yesterday around 5pm

Re: My order

Leanne_T — Sun, 10 Oct 2021 08:41:42 GMT

Thanks @Fyeasmin

If you have no email by tomorrow letting you know the order has been confirmed, please give our sales team a call on 0800 956 6000 and they can check this has gone through for you 🙂

Thanks 🙂

Leanne.