topic Re: Claiming Galaxy Buds + in Archived Posts

Claiming Galaxy Buds +

Parcmaison — Mon, 13 Sep 2021 08:41:32 GMT

Hi,

I ordered a new S21 a few days ago and am therefore waiting up to 21 days for it to be dispatched. I just wanted to check that if I receive the phone after the 30/9/21 (the cut off for the promotion) I will still be eligible for the free earbuds and smart tag promotion as I have purchased the phone within the promotional period?

Re: Claiming Galaxy Buds +

Christopher_G — Mon, 13 Sep 2021 10:33:26 GMT

Hi @Parcmaison

Welcome to the community. 🙂

Yes, since you ordered within the promotional period, you'll still be able to claim them through the Samsung Members app, once you've received your phone. 🙂

Chris

Re: Claiming Galaxy Buds +

donnahughes84 — Mon, 13 Sep 2021 15:28:46 GMT

@Parcmaison Hey I ordered around the same time as you and was told 7 days 🤷 even chose violet to avoid anymore waiting. I see lots of people in the same boat thinking 7 days then...nothing. Were you told 21 days? I'd rather just know a more definitive date than being told an earlier one and being disappointed � great to know the buds offer still stands I was wondering that too

Re: Claiming Galaxy Buds +

Danni111 — Sun, 03 Oct 2021 19:47:44 GMT

Hi,

Could you please help me with claiming my samsung buds ?

I've tried ordering them through the samsung members app but you can't select EE as a store? Any ideas why or what we should select?

Thank you in advance: )

Re: Claiming Galaxy Buds +

Leanne_T — Mon, 04 Oct 2021 07:06:06 GMT

Morning @Danni111

Thanks for coming to the community.

Have you tried submitting your claim on the Samsung rewards site here?

Thanks.

Leanne.

Re: Claiming Galaxy Buds +

Vinowarr — Sat, 09 Oct 2021 21:26:55 GMT

Hi,

I have also encountered this problem, the drop down menu doesn't have EE listed, however in the terms and conditions it is listed as a participating store.

This is when using the link you sent.

Cheers.

Re: Claiming Galaxy Buds +

Leanne_T — Sun, 10 Oct 2021 07:09:32 GMT

Hi @Vinowarr

EE is showing in the drop down for me this morning, can you try typing EE and this should show for you?

Leanne 🙂

Re: Claiming Galaxy Buds +

Vinowarr — Sun, 10 Oct 2021 07:59:21 GMT

Hi Leanne,

Most bizarre, it is now showing for me also, it definitely wasn't yesterday!?

Oh well, seems okay now.

Thanks for that.

Re: Claiming Galaxy Buds +

Leanne_T — Sun, 10 Oct 2021 08:13:41 GMT

Very strange @Vinowarr

Thanks for coming back and letting me know.

Leanne 🙂