topic Re: Upgraded phone not received in Archived Posts

Upgraded phone not received

Miomumof2 — Tue, 05 Oct 2021 09:06:51 GMT

Re: Upgraded phone not received

Miomumof2 — Tue, 05 Oct 2021 09:09:27 GMT

I ordered an upgrade on the 21st of September and have heard nothing since. Everytime I try to track my order I get the message that you can't tell me anything.

Re: Upgraded phone not received

Chris_B — Tue, 05 Oct 2021 10:44:14 GMT

@Miomumof2 you might have ordered on the 21st but that doesn’t mean the device is in stock and available to be dispatch to you, what device did you order ?

Re: Upgraded phone not received

Miomumof2 — Tue, 05 Oct 2021 12:35:03 GMT

Samsung galaxy S21 Phantom Violet

Re: Upgraded phone not received

Chris_B — Tue, 05 Oct 2021 13:06:04 GMT

@Miomumof2 There is a backlog of orders for this device as Samsung have a chip issue. You’ll get it you’ll just need to be patient and wait for it.

Re: Upgraded phone not received

Miomumof2 — Sat, 09 Oct 2021 00:37:24 GMT

Well thanks for the reply but there was no need to be rude...all you had to say was that there was a backlog. Not youll have to be patient and wait. No I Don't have too Ive ordered from a different company and the exact same phone arrived today.

It seems EE is the problem

Re: Upgraded phone not received

Leanne_T — Sat, 09 Oct 2021 07:45:43 GMT

Hi @Miomumof2

I am very sorry to hear this.

Galaxy S21 series back orders are being dispatched on a first come, first serve basis as stock arrives from Samsung.

We hope you come back to EE in the future.

Leanne.