topic Recent Upgrade in Archived Posts

Recent Upgrade

CallumDJones — Fri, 08 Oct 2021 17:57:41 GMT

Hi, earlier in the week I upgraded online to the fold 3. Could you tell me if its because you're waiting for stock there's no sign of the upgrade on my account please? I've had the email confirmation but my online account is still saying I'm eligible to upgrade. Thanks

Re: Recent Upgrade

Chris_B — Fri, 08 Oct 2021 18:40:46 GMT

@CallumDJones it’s probably going to be a couple of weeks before you get that device, Samsung have a supply issue and cannot produce enough devices for all the demand that they have practically all their devices.

Re: Recent Upgrade

CallumDJones — Fri, 08 Oct 2021 20:24:39 GMT

Thanks. I knew it was going to be a while but thought it would be showing in my account as an order?

Cheers

Re: Recent Upgrade

Leanne_T — Sat, 09 Oct 2021 06:52:15 GMT

Hi @CallumDJones

Thanks for coming to the community.

Once your upgrade has been dispatched your plan and contract dates will change within your My EE account.

Can you track your order on the online order tracker?

Thanks 🙂

Leanne.