topic Re: Order In-Stock-Order in Archived Posts

Order In-Stock-Order

Kamwoz1 — Sat, 18 Sep 2021 11:51:47 GMT

What does this mean (In-Stock-Order)?
I've been waiting for my product for the past couple hours and I expected it to deliver from 10:00am to 12:00pm and it hasn't been yet delivered, the tracker app says "In-Stock-Order".

Re: Order In-Stock-Order

Kamwoz1 — Sat, 18 Sep 2021 12:43:07 GMT

The device I ordered is: iPhone 12 mini 5G 128GB Blue

Re: Order In-Stock-Order

Jon_K — Sat, 18 Sep 2021 14:45:19 GMT

Hi @Kamwoz1.

Are you seeing this information in our online order tracker?

Have you had a text from DPD?

Jon

Re: Order In-Stock-Order

Kamwoz1 — Sat, 18 Sep 2021 15:24:37 GMT

Yes, I see this info on the online order tracking. And no I haven't received a text from them.

Re: Order In-Stock-Order

Kamwoz1 — Sat, 18 Sep 2021 15:30:02 GMT

This is the only detail I've gotten. https://imgur.com/a/s87kd4o

Re: Order In-Stock-Order

Jon_K — Sun, 19 Sep 2021 07:49:15 GMT

Thanks @Kamwoz1.

As soon as there is any movement on your order the tracker will update. DPD will also text you with your delivery slot on the day that it's due to be delivered.

Jon

Re: Order In-Stock-Order

Kamwoz1 — Sun, 19 Sep 2021 09:27:12 GMT

Will there be an Estimated time?

Re: Order In-Stock-Order

Jon_K — Sun, 19 Sep 2021 11:14:20 GMT

Not at the moment, @Kamwoz1.

Were you given any indication on delivery timescales when you placed your order?

Jon

Re: Order In-Stock-Order

Kamwoz1 — Sun, 19 Sep 2021 11:54:27 GMT

Yes and it was set for yesterday and it hasn't came.

Re: Order In-Stock-Order

Jon_K — Sun, 19 Sep 2021 12:20:48 GMT

Thanks @Kamwoz1.

I'd recommend getting in touch with our Customer Care team so they can check your order.

They'll be able to see what the current status is.

Jon

Re: Order In-Stock-Order

Kamwoz1 — Sun, 19 Sep 2021 15:45:54 GMT

Alright.

Re: Order In-Stock-Order

Adriana12 — Fri, 08 Oct 2021 11:41:58 GMT

Hello, i order an iPhone 13 pro max the 3 October, but my order doesn’t arrived. I track my order but in the tracking says just the orders is confirmed

thank you

Re: Order In-Stock-Order

James_B — Fri, 08 Oct 2021 11:55:13 GMT

Hi @Adriana12,

Welcome to the EE Community. 🙂

iPhone 13 Pro Max orders are being dispatched on a first come, first serve basis as stock arrives. We'll send you a text message with tracking details as soon as it's on the way.

James