https://community.ee.co.uk/t5/Archived-Posts/Trade-in-acknowledgment/m-p/1088171#M319853 <P>I purchased a new iphone and traded in my old phone. I sent it with the sticker supplied and it has been delivered and received/signed for on the 5th October.&nbsp;<BR />However i still got a text yesterday (6th oct) reminding me to send the handset in.&nbsp;<BR /><BR /></P><P>Is there a way i can get confirmation that it has been received? &nbsp;</P> Thu, 07 Oct 2021 13:53:18 GMT OllyMillMill 2021-10-07T13:53:18Z https://community.ee.co.uk/t5/Archived-Posts/Trade-in-acknowledgment/m-p/1088171#M319853 <P>I purchased a new iphone and traded in my old phone. I sent it with the sticker supplied and it has been delivered and received/signed for on the 5th October.&nbsp;<BR />However i still got a text yesterday (6th oct) reminding me to send the handset in.&nbsp;<BR /><BR /></P><P>Is there a way i can get confirmation that it has been received? &nbsp;</P> Thu, 07 Oct 2021 13:53:18 GMT https://community.ee.co.uk/t5/Archived-Posts/Trade-in-acknowledgment/m-p/1088171#M319853 OllyMillMill 2021-10-07T13:53:18Z https://community.ee.co.uk/t5/Archived-Posts/Trade-in-acknowledgment/m-p/1088188#M319854 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/631717">@OllyMillMill</a>.&nbsp;</P> <P>&nbsp;</P> <P>Thanks for returning your old handset.&nbsp;</P> <P>&nbsp;</P> <P>I would recommend allowing a few working days for this to be processed.&nbsp;</P> <P>&nbsp;</P> <P>If by then you are still concerned please get in touch with our customer care team who have account access.&nbsp;</P> <P>&nbsp;</P> <P>Katie <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Thu, 07 Oct 2021 14:08:58 GMT https://community.ee.co.uk/t5/Archived-Posts/Trade-in-acknowledgment/m-p/1088188#M319854 Katie_B 2021-10-07T14:08:58Z