topic Re: Samsung out of stock? in Archived Posts

Samsung out of stock?

Smithsmith81 — Tue, 05 Oct 2021 20:03:14 GMT

I upgraded my contract (with an early upgrade fee) to the Samsung flip Z on Monday. I have now received an email stating the device is out of stock, but if I go on to the EE website as a new customer it says this phone is in stock for next day delivery. I have had to call Customer service once already this week about my upgrade which was processed incorrectly and as the wait time was ridiculous I’m reluctant to do this again. Has anyone had similar or can anyone help?

Re: Samsung out of stock?

Chris_B — Tue, 05 Oct 2021 21:07:07 GMT

@Smithsmith81 There is a shortage of Samsung devices at the moment because have Samsung have a chip issues it’s not just upgrading customers this is all customers there is basically no stock and Samsung are shipping whatever they can when they can. Forget what it says online. You only ordered yesterday some customers have been waiting 2 to 3 weeks.

Re: Samsung out of stock?

Smithsmith81 — Tue, 05 Oct 2021 21:48:19 GMT

Thanks for the reply. It seems bad that my order has been cancelled when they are still taking new orders from new customers! I’m happy to wait, no rush as it’s an early upgrade but my order has just been cancelled. I’m not upset about a potential wait, it’s that I’m told I can’t even have that choice?

Re: Samsung out of stock?

Smithsmith81 — Wed, 06 Oct 2021 19:17:39 GMT

Hello, please can someone from EE respond and help me to confirm if my order has been cancelled? My money has been taken (£158!) and I have been unsuccessful in being able to speak to anyone about it today.

Re: Samsung out of stock?

Christopher_G — Thu, 07 Oct 2021 07:02:53 GMT

I've sent you a private message to get some more information, @Smithsmith81

Please have a look and get back to me.

Thanks

Chris