topic Re: cant track order in Archived Posts

cant track order

MCamp — Tue, 05 Oct 2021 13:09:40 GMT

I ordered an upgrade for my phone over a week ago and haven't heard anything about it being dispatched. I've tried using the order tracker but it responds with "Sorry, we can't show your order details right now. "

please can you help me with this

Re: cant track order

Katie_B — Tue, 05 Oct 2021 14:50:06 GMT

Hello @MCamp.

Thanks for ordering with us.

What phone did you order? please also provide the memory size and colour.

Katie 🙂

Re: cant track order

MCamp — Wed, 06 Oct 2021 15:52:18 GMT

iPhone 13 pro max 128Gb graphite

Re: cant track order

cjhoey85 — Wed, 06 Oct 2021 16:06:40 GMT

I am having exactly the same issue. Received order confirmation on the 24th but have never been able to access any tracking info. Same make, model and colour

Re: cant track order

Karen-61 — Wed, 06 Oct 2021 16:15:57 GMT

I ordered my upgrade in ee shop. My tracker showed this for a week then went to dispatch. My order date was 19th September and it was delivered 2nd October. I had print out from shop with order date on. I took picture of it and the imei number off the box. My claim been received by samsung and they are dealing with it currently.

Re: cant track order

Christopher_G — Wed, 06 Oct 2021 16:39:58 GMT

Hi @MCamp and @cjhoey85

We're currently awaiting more stock from the manufacturer for the iPhone Pro Max 128GB in Graphite. Orders will be sent out in the order in which they were placed.

DPD will be in touch when it's ready to deliver. Thanks for your patience so far.

It may be worth keeping an eye on our iPhone 13 delivery queries article.

Chris