No trade in returns

Peterjamesboyle — Wed, 06 Oct 2021 06:38:33 GMT

It’s been 2 weeks since I upgraded my phone and I am yet to receive the returns pack - though I have received reminders to send the phone and a warning that I will be charged if I don’t and that I will lose my £15 a month trade in offer.

Called EE about this 5000 times already, waited a silly amount of time and never got through once. Emailed twice with one automated reply, no help whatsoever.

3 days until deadline of the returns date and I have no package and no correspondence from EE.

extension on returns date is required and also a package to return my old device.

oh and a phone all wouldn’t go amiss.

Any help on this would be most appreciated.

Re: No trade in returns

Leanne_T — Wed, 06 Oct 2021 09:02:54 GMT

Hi @Peterjamesboyle

Thanks for coming to the community.

I've sent you a private message on here for some details.

Speak soon 🙂

Leanne.

topic Re: No trade in returns in Archived Posts

No trade in returns

Re: No trade in returns