topic Re: still waiting for email confirmation for my upgrade in Archived Posts

still waiting for email confirmation for my upgrade

Hiffy1996 — Wed, 29 Sep 2021 16:07:35 GMT

Re: still waiting for email confirmation for my upgrade

Katie_B — Wed, 29 Sep 2021 16:56:53 GMT

Hello @Hiffy1996.

Thanks for upgrading with us.

When did you process your upgrade?

Speak soon,

Katie 🙂

Re: still waiting for email confirmation for my upgrade

Abdoolsam — Wed, 29 Sep 2021 17:00:38 GMT

So was told when I pre ordered on Saturday that it will take up to 72 hours, went to store today and they said will not receive on at all, cannot order track as I don’t know order number. It’s a farce as far as I’m concerned.

Re: still waiting for email confirmation for my upgrade

Katie_B — Wed, 29 Sep 2021 17:07:46 GMT

Hi @Abdoolsam.

I have responded to your other post.

Katie 🙂

Re: still waiting for email confirmation for my upgrade

Billysb — Wed, 29 Sep 2021 17:24:16 GMT

literally same as me mate. pre ordered iphone 13 pro max a week before release date and it has still not been dispacthed. not happy.......

Re: still waiting for email confirmation for my upgrade

Smooth2016 — Wed, 29 Sep 2021 17:28:11 GMT

You Won’t Get A E Mail You Should Of Got A Text With Conformation And Link To The Tracker I Myself Had This But Seems Like EE Do It By Text

Re: still waiting for email confirmation for my upgrade

Billysb — Wed, 29 Sep 2021 17:30:56 GMT

i have got both an email and by text but it has been delayed apparently. i ordered it nearly 2 weks ago now. a week after release date and still hasnt arrived

Re: still waiting for email confirmation for my upgrade

Smooth2016 — Wed, 29 Sep 2021 17:34:47 GMT

What Model,Model Size Did You Order

Re: still waiting for email confirmation for my upgrade

Billysb — Wed, 29 Sep 2021 17:36:54 GMT

iphone 13 pro max 128gb sierra blue

i know this is expecting a delay but i pre ordered mine 6 days before release date and my friend on O2 ordered same phone same time as me and his arrived on 24th so im a bit confused.

Re: still waiting for email confirmation for my upgrade

Smooth2016 — Wed, 29 Sep 2021 17:45:50 GMT

Well I Only Got a Text And I Tweeted EE(didn’t wanna get Stuck in a Queue On Phone. I Am Actually Surprised To Get A Reply And The Impression I Got They Had Stopped It Considering Wen I Ordered Mine I Went Though Security As Normal(On Phone) Yet Still Had To Prove Who I Was With A Code Which They Sent. Yet When I Phone Up On The Day Pre Orders Started No Code Was Needed

Re: still waiting for email confirmation for my upgrade

Billysb — Wed, 29 Sep 2021 17:48:49 GMT

have you recieved your phone then ? if so when and what phone ahve you got ?

Re: still waiting for email confirmation for my upgrade

Abdoolsam — Thu, 30 Sep 2021 15:26:02 GMT

13 Max Pro 1 tb graphite

Re: still waiting for email confirmation for my upgrade

Abdoolsam — Fri, 01 Oct 2021 10:33:39 GMT

Received text saying I can track the order via the link but I don’t know what my order number is, again asked at EE shop but reluctant to give it to me.

Re: still waiting for email confirmation for my upgrade

Abdoolsam — Fri, 01 Oct 2021 10:34:14 GMT

@Katie_B

Im non the wiser though.

Re: still waiting for email confirmation for my upgrade

Katie_B — Fri, 01 Oct 2021 11:38:46 GMT

Hi @Abdoolsam.

Have you clicked on the link?

Is your order number visible?

Katie.

Re: still waiting for email confirmation for my upgrade

Abdoolsam — Fri, 01 Oct 2021 15:32:31 GMT

@Katie_B

no, this is the frustrating bit, I have no about delivery dates, I check the website everyday to see if the status of 13 pro max changes and as of now it’s order now delivered when stock arrives but when I placed my order it was 7 days, so

am I looking at an indefinite date?

Re: still waiting for email confirmation for my upgrade

Katie_B — Fri, 01 Oct 2021 15:37:16 GMT

Hi @Adoolsam.

I am unable to provide an date for delivery regarding your order.

As soon as your order is ready for delivery you will be notified.

Katie 🙂

Re: still waiting for email confirmation for my upgrade

Billysb — Tue, 05 Oct 2021 07:57:57 GMT

just thought id let you guys know, i pre ordered my iphone 13 pro ma 128gb sierra blue on the 20th sep. i have just receiced a notification via dpd saying its being delivered today without hearing anything from ee. this is great news.

Re: still waiting for email confirmation for my upgrade

Jon_K — Tue, 05 Oct 2021 08:55:56 GMT

That's great, thanks for letting us know, @Billysb 🙂