topic Re: Where's my EE pay as you go order? in Archived Posts

Re: Where's my EE pay as you go order?

leej24 — Mon, 04 Oct 2021 09:50:17 GMT

Good morning I ordered an iPhone 11 yellow 2 days ago.. I got a confirmation email. However when I go into updates it says my order has been cancelled but my back order is confirmed.... what does this mean and when am I likely to receive my order?

thanks 🙂

Re: Re: Where's my EE pay as you go order?

Katie_B — Mon, 04 Oct 2021 10:36:08 GMT

Hello @leej24.

Thanks for coming to the community.

What memory size did you order? I would like to check our current stock so I can hopefully provide you some guidance as to when your order will be delivered.

Katie 🙂

Re: Re: Where's my EE pay as you go order?

leej24 — Mon, 04 Oct 2021 11:09:45 GMT

Thanks Katie it is the 128gb one

😁

Re: Re: Where's my EE pay as you go order?

Jl90 — Mon, 04 Oct 2021 11:13:17 GMT

Hi,

I ordered a Google Pixel 4. On Friday I had a message saying it would be delivered in 30 minutes, nothing arrived (we were in all day). Who can I speak to to chase this up?

I'm unable to track my product, just says sorry we are unable to process this request...

Re: Re: Where's my EE pay as you go order?

Christopher_G — Mon, 04 Oct 2021 14:36:54 GMT

Hi @leej24

I've checked and the current guidance for that model is that we'll send out orders as soon as we receive stock from the manufacturer. DPD will be in touch with you when it's ready to deliver.

Chris

Re: Re: Where's my EE pay as you go order?

Christopher_G — Mon, 04 Oct 2021 14:40:06 GMT

Hi @Jl90

I'd recommend speaking to our Mobile Care team so that they can check your order for you.

Chris