Tracking information on order not working

kirstyanne93 — Sun, 03 Oct 2021 19:23:03 GMT

I placed two orders yesterday (2/10/21) one at 00:11 and one at 23:14.

I have received confirmation emails for both.

I have also received a 'on its way' email for the 2nd order placed at 23:14, but not for the 1st order placed at 00:11

The tracking information isn't working or showing for either order.

Can you help?

Re: Tracking information on order not working

Chris_B — Mon, 04 Oct 2021 06:11:06 GMT

@kirstyanne93 Did you receive a tracking number or an order number a order number starts with a XKO or XKN and these are not tracking numbers.