topic No information in Archived Posts

No information

Yusufmahmood — Sun, 03 Oct 2021 07:25:36 GMT

Hi there just ordered the 13 pro max on a telephone call and the money has been taken out for the upfront cost however I have received no email or any information on the delivery

thanks

Re: No information

Chris_B — Sun, 03 Oct 2021 08:03:45 GMT

@Yusufmahmood You’ve not received anything yet as no device can be allocated to you, you’ve ordered a high demand device that has limited availability and others will be in front of you in the Q waiting on their orders. You’ll be waiting awhile longer yet

but do check your spam folder in case anything went in there.

Re: No information

Leanne_T — Sun, 03 Oct 2021 08:10:56 GMT

Morning @Yusufmahmood

Thanks for coming to the community.

Did you get an order number to track your order online?

Thanks 🙂

Leanne.

Re: No information

Yusufmahmood — Sun, 03 Oct 2021 08:24:20 GMT

Hi there and the only number I received was 9 digits and I still haven’t received a confirmation email even though I placed the order last Wednesday.

Thank you

Sent from my iPhone

Re: No information

Leanne_T — Sun, 03 Oct 2021 08:37:41 GMT

Hi @Yusufmahmood

Can you track your order online using the order number?

Leanne.

Re: No information

Yusufmahmood — Sun, 03 Oct 2021 08:57:20 GMT

No It doesn’t seem to be working

Thanks

Sent from my iPhone

Re: No information

Leanne_T — Sun, 03 Oct 2021 08:59:25 GMT

Thanks for trying @Yusufmahmood

In this case, please give us a call on 150 and the team will get this looked into for you.

Thanks 🙂

Leanne.

Re: No information

Yusufmahmood — Sun, 03 Oct 2021 09:05:20 GMT

I haven’t got an Ee number yet mate not letting me call the number, I placed the order last Wednesday through a call. And only got a 9 digit number. I just want to be able to track my order and get a a confirmation email as I haven’t had one
Thank you

Sent from my iPhone

Re: No information

Leanne_T — Sun, 03 Oct 2021 09:09:46 GMT

Hi @Yusufmahmood

Thanks for coming back to me.

If you call us on 0800 956 6000 no number will be needed and the team will be happy to help.

Leanne.