topic Apple Watch 6 upgrade returned by DPD to EE but EE asking for the return. in Archived Posts

Apple Watch 6 upgrade returned by DPD to EE but EE asking for the return.

Lighthouse — Sat, 02 Oct 2021 11:34:42 GMT

Hi, I recently ordered an Apple Watch 6 online as an upgrade to an older watch plan. In short, DPD couldn't deliver. DPD took that watch back to EE. I cancelled the plan - no watch - so why wouldn't I? Today EE send me a return letter asking me to send a phone (not a watch) to Sunderland.

A bad experience form start to almost end.

Next step?

Re: Apple Watch 6 upgrade returned by DPD to EE but EE asking for the return.

Leanne_T — Sat, 02 Oct 2021 13:34:41 GMT

Hi there @Lighthouse.

Thanks for posting.

Did you upgrade your mobile at the same time?

When you ordered the Apple Watch did you request a trade-in?

Thanks.

Leanne.