topic Re: Samsung flip 3 pre order in Archived Posts

Samsung flip 3 pre order

sneh_patel — Wed, 25 Aug 2021 11:11:00 GMT

I have not received any information on my phone, can you please tell me when it's gonna come?

Re: Samsung flip 3 pre order

Chris_B — Wed, 25 Aug 2021 12:52:35 GMT

@sneh_patel You have to call customer services about this as this is a public forum that doesn’t have access to your account or what you have ordered to give you this information.

Re: Samsung flip 3 pre order

sneh_patel — Wed, 25 Aug 2021 13:23:43 GMT

Hello @Chris_B,

I have tried that and they don't have any information on that too. I have pre-order flip 3 2 weeks ago but it has no information on the tracking page. When I went to store they told me that I'll be the first customer to get the flip 3. That's it.

Re: Samsung flip 3 pre order

the_bing — Wed, 25 Aug 2021 13:31:00 GMT

One of my biggest bug bears with EE is the fact that they are very poor with keeping people in the loop with pre orders, I think we are all in the same boat waiting for a text tomorrow confirming delivery for Friday..... its a shame they don't keep you updated like a text a few days before saying everything is still on schedule you will get your phone on release day.

Re: Samsung flip 3 pre order

DiscoCitizen — Wed, 25 Aug 2021 13:38:20 GMT

If you go into the EE app on your current phone and choose 'whats new' from the list on the left-hand side, it should then show a 'Track your order' option. Worked for me - waiting for Watch 4 Classic.

Re: Samsung flip 3 pre order

sneh_patel — Wed, 25 Aug 2021 13:49:25 GMT

Hey @the_bing,

I went to their competitor the same day I ordered my flip 3, I ordered fold 3 there and I got it in just 4 days.

Re: Samsung flip 3 pre order

the_bing — Wed, 25 Aug 2021 14:56:45 GMT

spoke to customer services today, they are on a first come first serve for orders, so if you ordered on pre order day you stand a good chance any later your chances are slimmer

Re: Samsung flip 3 pre order

Daulby90 — Wed, 25 Aug 2021 17:28:51 GMT

When I try to track my order it just says “Sorry, we can't show your order details right now.”

anyone else?

Re: Samsung flip 3 pre order

the_bing — Wed, 25 Aug 2021 17:39:04 GMT

thats what everyones says i think, says the same for me and a few others

Re: Samsung flip 3 pre order

Daulby90 — Wed, 25 Aug 2021 17:41:04 GMT

@the_bing @When did you preorder abs how?

Re: Samsung flip 3 pre order

the_bing — Wed, 25 Aug 2021 17:41:36 GMT

on the 11th and online

Re: Samsung flip 3 pre order

Daulby90 — Wed, 25 Aug 2021 17:44:48 GMT

@the_bing I’ve spoke to a few people on Reddit and it seems people who have ordered via phone has got a working tracking which shows order confirmed atm

Re: Samsung flip 3 pre order

Chris_B — Wed, 25 Aug 2021 20:53:22 GMT

@sneh_patel If you ordered at a store you’ll have nothing until the store informs you that the device is ready to be collected. You’ll not get any updates.

Re: Samsung flip 3 pre order

Daulby90 — Wed, 25 Aug 2021 20:55:51 GMT

@Chris_B ive ordered online and have had nothing apart from a confirmation email

Re: Samsung flip 3 pre order

Christopher_B — Thu, 26 Aug 2021 07:04:49 GMT

Hi @Daulby90

I hope you're well and having a nice day, other than this issue of course.

Can I please check when it was you placed your order?

Thanks

Chris

Re: Samsung flip 3 pre order

Daulby90 — Thu, 26 Aug 2021 07:07:30 GMT

Hi @Christopher_B I placed the order on the 21st August for the 256GB Phantom Black.

Re: Samsung flip 3 pre order

sneh_patel — Thu, 26 Aug 2021 07:10:16 GMT

Hey @Christopher_B,

I have ordered phantom black 128gb on 15th of August.

Re: Samsung flip 3 pre order

Christopher_B — Thu, 26 Aug 2021 07:16:09 GMT

@Daulby90 and @sneh_patel

Bothe of those versions are still on course to be delivered on launch day.

You will both get a text an email once things start moving with shipments. It's a good idea to also download the DPD app as this will update as well.

Thanks

Chris

Re: Samsung flip 3 pre order

Daulby90 — Thu, 26 Aug 2021 07:21:31 GMT

Thanks @Christopher_B If delivery is tomorrow will we get a message from DPD today or tomorrow morning?

Re: Samsung flip 3 pre order

Christopher_B — Thu, 26 Aug 2021 07:23:35 GMT

@Daulby90 It can be either or both depending on how DPD work things in your area.

You should hear from them by 11am.

Thanks

Chris