topic Re: Order confirmed but not dispatched in Archived Posts

Order confirmed but not dispatched

Parkes112 — Thu, 30 Sep 2021 12:06:49 GMT

Hi there,

I have ordered the new iPhone 13 last week and have not received this yet. When tracking my order number is says order needs confirmation. I know longer have access to the email address previously used - I have changed this on the app is there anyway I can get a new confirmation sent out. I do not want to reorder the phone again because they no longer do the deal that I secured.
Someone please help.

Re: Order confirmed but not dispatched

Chris_B — Thu, 30 Sep 2021 12:24:47 GMT

@Parkes112 Try calling customer services a waiting confirmation usually means they want to speak with you.

Re: Order confirmed but not dispatched

Sgiandubh — Thu, 30 Sep 2021 16:16:42 GMT

@Parkes112 I had this a couple years ago and i would advise to call them asap on 150, its probably nothing to worry about but it could mean there is an aspect of your order that needs clarified and could prevent it from progressing