topic Re: S21 order query in Archived Posts

S21 order query

Danrst171 — Thu, 30 Sep 2021 09:46:41 GMT

So now that I have my order number, provided by live chat...when I try and track my order I get:

Sorry, you can't track this order type just yet.

At this time, we can only provide tracking for orders with a pay monthly device. Items ordered with our superfast delivery service and some orders with multiple items also can't be tracked.

It's an upgrade on pay monthly...so not sure why I can't track? I'm also concerned because the free earphones offer expires today...can I still claim these?

Re: S21 order query

Leanne_T — Thu, 30 Sep 2021 11:24:01 GMT

HI there @Danrst171

Thanks for coming to the community.

Where did you place your order?

You can claim the offer within 60 days of your purchase date and complete the claim form including a scanned copy of your proof of purchase, the IMEI which can be found on the box or in the settings menus, and your personal details.

Thanks 🙂

Leanne.

Re: S21 order query

rocky12345 — Thu, 30 Sep 2021 11:34:58 GMT

Hi,

Because I won't have the IMEI number till I receive the phone can I still redeem the ear buds.

To confirm if the Samsung S21 arrives tommorow the 1st of October, can I can still claim the free earbuds in October if I bought the phone in September?

Thanks in advance.

Re: S21 order query

Leanne_T — Thu, 30 Sep 2021 11:36:42 GMT

Hi @rocky12345

Yes, the phone had to be purchased by 30 September, you can claim the offer within 60 days of your purchase date.

Leanne.