topic Re: Unable to track my delivery. in Archived Posts

Unable to track my delivery.

Fluffy72 — Thu, 30 Sep 2021 08:17:36 GMT

Hi,

I ordered a samsung S21 as an upgrade on 28th September. I received a confirmation email the same day saying that the approx date of delivery was yesterday. I haven't received an order number from EE but I have received a text saying i have to send my old phone back by a certain date but no replacement phone and no other communication since. Can someone help me to find out if I have actually got an order arriving?

Thank you.

Re: Unable to track my delivery.

Leanne_T — Thu, 30 Sep 2021 09:48:01 GMT

Hi @Fluffy72

Thanks for coming to the community.

Do you have an order number on the confirmation email?

If not, please give us a call on 150. The team can help you with your order number to track your phone.

Leanne 🙂