topic Re: Sony Xperia 1 III headphones in Archived Posts

Sony Xperia 1 III headphones

ferreira0406 — Tue, 14 Sep 2021 13:26:45 GMT

Has anyone recieved their headphones yet? It has been 24 days and not heard a peep. When registering for them I got an email stating...

We have successfully received your claim which will be verified within the next 21 days.

I am happy to wait, but the lack of communication is frustrating!

Re: Sony Xperia 1 III headphones

kzahir — Tue, 14 Sep 2021 14:09:08 GMT

They will turn up eventually - all handled by Sony and not EE.

I've done the same and it takes 21 days to validate and then up to a further 28 for them to arrive.

Re: Sony Xperia 1 III headphones

Katie_B — Tue, 14 Sep 2021 14:24:47 GMT

Hello @kzahir.

Thanks for letting us know the timescale you waited for your headphones.

I am positive this will help others who are claiming :),

Katie 🙂

Re: Sony Xperia 1 III headphones

TomDobo — Mon, 20 Sep 2021 14:20:42 GMT

Ive been waiting 28 days now and Sony keep saying they're waiting for EE for finial validation which is extremely annoying. The lack of communication between them both is a joke.

Re: Sony Xperia 1 III headphones

ferreira0406 — Mon, 20 Sep 2021 14:35:44 GMT

Its been 30 days for me now and still no communication. Have chased with Sony who have not responded yet, but it really is a terrible process!

Re: Sony Xperia 1 III headphones

Katie_B — Mon, 20 Sep 2021 14:46:08 GMT

Hi @ferreira0406.

Thanks for coming to the community.

This offer is direct from Sony, please keep us updated once Sony have responded.

Finger's crossed your new headphones are with you soon.

Katie 🙂

Re: Sony Xperia 1 III headphones

ferreira0406 — Mon, 20 Sep 2021 14:53:11 GMT

Their inital response was that I shoud wait 21 days for activation and then up to 28 (from date of my form submission) for the item to be delivered. I sent their support an email this morning but as I said, still not heard back.

I appreciate that it is a Sony offer, but I purchased through EE, is there no way of chasing them to find out what is happening?

Re: Sony Xperia 1 III headphones

Katie_B — Mon, 20 Sep 2021 15:18:44 GMT

Hi @ferreira0406.

I would recommend speaking with Sony direct.

Does their support team have a timescale in regards to when they will get back to you? this is the right team to help further.

Katie 🙂

Re: Sony Xperia 1 III headphones

ferreira0406 — Mon, 20 Sep 2021 15:57:58 GMT

Sony responded. They are putting the blame on EE. Surely there must be someone @t EE who is dealing with Sony that can look into this?

Their response:-

Hi

We are awaiting the final validation from EE and unfortunately that is
taking longer than we had hoped. However, we hope to dispatch your
headphones as soon as possible.

Regards
The Sony Promotions Team

Re: Sony Xperia 1 III headphones

TomDobo — Mon, 20 Sep 2021 16:22:54 GMT

Im getting the same emails from Sony when i contact them. I rang EE and they said theres nothing they can do on their end. So im at a loss about what to do here. The whole system is starting to feel like a scam.

Re: Sony Xperia 1 III headphones

Katie_B — Mon, 20 Sep 2021 17:36:13 GMT

Hello @ferreira0406 and @TomDobo.

I have sent you both a private message for more details.

Katie 🙂

Re: Sony Xperia 1 III headphones

Andymorrell — Wed, 22 Sep 2021 11:33:03 GMT

I'm having the same issue, I got confirmation of the claim 30 days ago.

I chased Sony last week and got a reply saying they were waiting for final validation from EE. I've heard nothing since

Re: Sony Xperia 1 III headphones

Leanne_T — Wed, 22 Sep 2021 12:01:29 GMT

Hi @Andymorrell

Thanks for posting on the community.

I've sent you a private message for some extra details 🙂

Leanne.

Re: Sony Xperia 1 III headphones

ferreira0406 — Wed, 22 Sep 2021 12:05:30 GMT

I messaged Sony again yesterday and responded to EE with my details so that they could investigate, but not heard anything yet. All very frustrating!

Re: Sony Xperia 1 III headphones

ferreira0406 — Fri, 24 Sep 2021 07:55:28 GMT

Has anyone had any updates from either Sony or EE yet?

Re: Sony Xperia 1 III headphones

Leanne_T — Fri, 24 Sep 2021 08:00:48 GMT

Morning @ferreira0406

This is being looked into and as long as you have not returned the phone, the gift should be on it's way to you soon 🙂

Leanne.

Re: Sony Xperia 1 III headphones

ferreira0406 — Fri, 24 Sep 2021 08:36:38 GMT

Thanks for the reply, I will wait in eager anticipation.

Just odd that it is taking so long to prove that I still have the phone... I could take a picture if they need!

Re: Sony Xperia 1 III headphones

Leanne_T — Fri, 24 Sep 2021 09:02:46 GMT

As soon as all checks have been completed, you will be contacted about delivery @ferreira0406

Leanne.

Re: Sony Xperia 1 III headphones

RayBan — Sat, 25 Sep 2021 16:17:06 GMT

Hello @Leanne_T ,

It's there any solution with this question i have same email from sony

"We are awaiting the final validation from EE and unfortunately that is
taking longer than we had hoped. However, we hope to dispatch your
headphones as soon as possible."

Thank you in advance.

Re: Sony Xperia 1 III headphones

Leanne_T — Sun, 26 Sep 2021 05:54:13 GMT

Morning @RayBan

Thanks for posting on the community.

I've sent you a private message for some extra details 🙂

Speak soon.

Leanne.