topic iPhone 13 pro Max in Archived Posts

iPhone 13 pro Max

Josh2103 — Mon, 27 Sep 2021 23:22:17 GMT

I pre-ordered the IPhone 13 Pro Max on the 18th and since the release on Friday I have tried tracking my order and it just keeps saying “sorry can’t show your details right now”. I thought I would of heard something by now?

Re: iPhone 13 pro Max

ShazzaW13 — Mon, 27 Sep 2021 23:54:00 GMT

Hi.

I am due an upgrade and as per the notifications to me. The link will not let me pre order this. It says “available from 17th September”.

any ideas why I can’t carry this out.

thanks.

Re: iPhone 13 pro Max

Jon_K — Tue, 28 Sep 2021 07:38:47 GMT

Hi @Josh2103.

Welcome to the community.

If the tracker has not updated, I'd recommend giving our Customer Care team a call so they can check your account and give you an update.

Jon

Re: iPhone 13 pro Max

Jon_K — Tue, 28 Sep 2021 07:40:04 GMT

Hi @ShazzaW13.

Welcome to the community.

Are you logged into your My EE Account when this happens?

Can you try using a different browser?

Jon

Re: iPhone 13 pro Max

Josh2103 — Tue, 28 Sep 2021 09:26:23 GMT

i can’t get through because I’m new to ee so not sure how to get through to anyone?

Re: iPhone 13 pro Max

Jon_K — Tue, 28 Sep 2021 10:15:07 GMT

Hi @Josh2103.

Do you have another phone you can use?

You can find all ways to get in touch on our Contact Us Page.

Jon

Re: iPhone 13 pro Max

Josh2103 — Wed, 29 Sep 2021 12:33:20 GMT

I can’t get through to anyone?!? My new phone isn’t arriving until between the 15th of October and the 19th of October. But I have to send my trade in back by the 8th. Can anything be done about this thanks.

Re: iPhone 13 pro Max

Jon_K — Wed, 29 Sep 2021 14:37:12 GMT

Hi @Josh2103.

You'll need to speak with our Customer Care team so they can access your account and make the relevant arrangements.

Jon