topic Re: Not received iPhone 13 in Archived Posts

Not received iPhone 13

Rbcrane96 — Tue, 28 Sep 2021 19:36:04 GMT

Hello I ordered the new iPhone on Wednesday they said it would be here on Friday but no signs it just says awaiting confirmation

Re: Not received iPhone 13

Northerner — Wed, 29 Sep 2021 06:08:28 GMT

Hi @Rbcrane96

That means you're in a queue and your device will be dispatched when EE has stock.

Thanks

Re: Not received iPhone 13

Teerex69 — Wed, 29 Sep 2021 06:15:40 GMT

I am aware of a possible 4 week delay. Will you bill me for the contract and device prior to receiving the device? All of this has been incredibly frustrating and fear EE will make it worse.

Re: Not received iPhone 13

Jon_K — Wed, 29 Sep 2021 07:11:07 GMT

Hi @Teerex69.

Your new plan won't start until your new phone is on it's way.

I'd recommend keeping an eye on our online order tracker.

Jon

Re: Not received iPhone 13

Teerex69 — Wed, 29 Sep 2021 07:43:40 GMT

Thank you Jon