topic Re: Phone not dispatched in Archived Posts

Phone not dispatched

cainyboy — Tue, 28 Sep 2021 14:55:28 GMT

Ordered a upgrade on Sunday. And have heard nothing since, contacted on social media but have received no reply. It says on the tracking number dispatched within 24 hours. Just want to know what's happening with my order?

Re: Phone not dispatched

Chris_B — Tue, 28 Sep 2021 16:23:44 GMT

@cainyboy What device? If it’s an iPhone 13 or Samsung flip or Samsung S21 you gonna be waiting a while longer.

Re: Phone not dispatched

cainyboy — Tue, 28 Sep 2021 16:31:33 GMT

Yeah it's the Samsung s21. When ever I have upgraded my phone before, I have always had it the following day!

Re: Phone not dispatched

Katie_B — Tue, 28 Sep 2021 16:36:35 GMT

Hello @cainyboy.

We’re sorry for the delay, unfortunately, we received fewer handsets from the manufacturer than expected. We are working with Samsung to dispatch your order as soon as possible.

Katie 🙂

Re: Phone not dispatched

SolStaR — Tue, 28 Sep 2021 16:37:38 GMT

I am waiting on the 13 pro max 1t version graphite. Do you know how long it's going to be before I get it?

Re: Phone not dispatched

Burton89 — Tue, 28 Sep 2021 16:38:56 GMT

I ordered the iPhone 13 pro max on the 21st and it still isn’t here, EE shouldn’t allow an order to go through knowing they don’t have the stock. It’s. Pretty simple - look how many is in stock, accept that amount of orders. It’s a joke I took a day off work due to being told it would be with me Friday just gone. Not happy,