topic Re: Order back on track in Archived Posts

Order back on track

Jessh99 — Wed, 16 Dec 2020 08:12:28 GMT

Order was placed - it said order on track then good news your order is coming soon then gave me an estimated date then now back on track - what does this mean?

Re: Order back on track

Christopher_G — Wed, 16 Dec 2020 13:16:05 GMT

Hi @Jessh99

Welcome to the community.

What device did you order and when?

Please include the memory size and colour where applicable.

Thanks

Chris

Re: Order back on track

Laura1995x — Tue, 28 Sep 2021 14:40:34 GMT

I was given an estimated delivery date and now is saying awaiting confirmation order on track? What dose this mean?

Re: Order back on track

Katie_B — Tue, 28 Sep 2021 14:48:23 GMT

Good Afternoon @Laura1995x.

Welcome to the EE Community.

What phone did you order?

Katie 🙂

Re: Order back on track

Laura1995x — Tue, 28 Sep 2021 14:50:02 GMT

Hi I ordered the s21 in pink with the lowest gb

Re: Order back on track

Katie_B — Tue, 28 Sep 2021 14:54:51 GMT

Thanks for confirming @Laura1995x.

We’re sorry for the delay, unfortunately, we received fewer handsets from the manufacturer than expected. We are working with Samsung to dispatch your order as soon as possible.

Please see the 'Galaxy S21 series orders' page for more details.

Katie 🙂