topic Re: No confirmation email for iPhone 13 upgrade in Archived Posts

No confirmation email for iPhone 13 upgrade

lindseyg18 — Mon, 27 Sep 2021 21:23:37 GMT

I upgraded to the iPhone 13 Pro yesterday over the phone. I have since had text messages saying that my warranty on my existing phone will therefore be cancelled and an invite to set up my smart benefit but I’ve had nothing with an actual order number. The person I upgraded with said I should get the phone if not today then tomorrow but I have no way of tracking its progress.

Re: No confirmation email for iPhone 13 upgrade

Jon_K — Tue, 28 Sep 2021 07:28:02 GMT

Hi @lindseyg18.

Welcome to the community.

Have you checked our online order tracker for an update on your order?

DPD will send you a text when your order is out for delivery.

Jon

Re: No confirmation email for iPhone 13 upgrade

lindseyg18 — Tue, 28 Sep 2021 12:15:20 GMT

I don’t have an order number to track though because I don’t have an order confirmation email. I can’t find anything in my EE account that has an order number but it is recognising that my plan has changed.

Sent from my iPhone

Re: No confirmation email for iPhone 13 upgrade

Jon_K — Tue, 28 Sep 2021 13:39:05 GMT

Thanks @lindseyg18.

If you don't have a tracking number I'd recommend getting in touch with our Customer Care team.

They will be able to access your account and provide you with an update.

If your plan has already changed it's likely that the order is being processed.

Jon