topic Re: Expected delivery of S21 in Archived Posts

Expected delivery of S21

AmyF3 — Sun, 26 Sep 2021 00:41:04 GMT

I ordered a pink S21 6 day ago online.

I paid the £30 upfront cost and got a confirmation email, this email said the phone would be dispatched within 24 hours.

I log in online and It says "awaiting confirmation".

I'm wondering how long the average waiting time is please?

TIA

Re: Expected delivery of S21

Leanne_T — Sun, 26 Sep 2021 06:41:36 GMT

Hi there @AmyF3

Thanks for coming to the community.

Which model size did you order?

Thanks 🙂

Leanne.

Re: Expected delivery of S21

AmyF3 — Sun, 26 Sep 2021 13:10:35 GMT

Hi!

Thankyou so much for getting back to me🤗 I ordered the 128GB in pink. I understand there is delays at the moment, I was wondering on the average waiting time.

Thankyou @Leanne_T for your quick reply.

Re: Expected delivery of S21

Leanne_T — Sun, 26 Sep 2021 13:45:53 GMT

Thanks @AmyF3

Galaxy S21 series back orders are being dispatched on a first come, first serve basis as stock arrives from Samsung.

You'll receive a text message from DPD with tracking information as soon as your delivery slot has been confirmed.

Thanks 🙂

Leanne.

Re: Expected delivery of S21

AmyF3 — Sun, 26 Sep 2021 14:47:55 GMT

That's not a problem, I understand after reading the community page that lots of are having the same problem. I wasn't informed of this when I ordered the phone unfortunately.

Is there an estimated waiting time for the phones? Are people waiting 1-2 weeks or is this going towards a months?

I'm just wanting a rough idea, as I work away and I live alone, so I'm mainly looking so I can plan ahead to ensure I'm able to work from home the estimated delivery week.

TIA

Re: Expected delivery of S21

Leanne_T — Sun, 26 Sep 2021 15:08:23 GMT

Hi @AmyF3

Thanks for the quick reply.

We update our order tracker as soon as deliveries arrive, so you can see the latest information we have

Thanks 🙂

Leanne.

Re: Expected delivery of S21

AmyF3 — Mon, 27 Sep 2021 17:33:29 GMT

Hi,

That's no problem, im checking daily but yet no further. I was wondering on the estimated waiting time as my shifts are booked weekly and I'd need to be home to collect the order.

I was hoping someone who ordered the same phone could give me a timescale of how long they waited, so I could book in to work from home.

I'm aware of the 24 hour notice message, but im unable to give work 24 hours notice to work from home as I'd be booked to work away and I live alone so nobody is able to take in the phone while I'm away.

TIA

Re: Expected delivery of S21

Leanne_T — Tue, 28 Sep 2021 07:19:32 GMT

Hi @AmyF3

Thanks for coming back to me.

You can also download the DPD app and this will show you any deliveries scheduled for your address.

If you would like further information on your order, please give us a call on 150 and the team will check this for you.

Leanne 🙂