topic Re: Re: Order tracking: pay monthly orders in Archived Posts

Re: Order tracking: pay monthly orders

DoddsLee — Mon, 27 Sep 2021 12:31:39 GMT

I place an order on the 21/9/2021 and got the confirmation on the 23rd but have had no other updates and the tracking still says awaiting confirmation.

Thanks

Lee

Re: Re: Order tracking: pay monthly orders

Leanne_T — Mon, 27 Sep 2021 13:15:44 GMT

Hi @DoddsLee

Thanks for posting.

What model phone have you ordered?

Could you let me know the size and colour?

Leanne 🙂

Re: Re: Order tracking: pay monthly orders

DoddsLee — Mon, 27 Sep 2021 13:30:12 GMT

It was a samsung galaxy s21, white 256gb.

Thanks

Re: Re: Order tracking: pay monthly orders

Leanne_T — Mon, 27 Sep 2021 13:36:20 GMT

Hi @DoddsLee

Thanks for coming back to me.

You'll receive a text message from DPD with tracking information as soon as your delivery slot has been confirmed.

If you would like an update on your order, please give us a call on 150.

Leanne.

Re: Re: Order tracking: pay monthly orders

DoddsLee — Mon, 27 Sep 2021 13:50:39 GMT

Is there an estimated time because I've been waiting a few days now.

Lee

Re: Re: Order tracking: pay monthly orders

Leanne_T — Mon, 27 Sep 2021 13:54:55 GMT

Hi @DoddsLee

The order tracker will be updated when we have an estimated dispatch date.

If you would like further details, please give us a call 🙂

Leanne.