https://community.ee.co.uk/t5/Archived-Posts/iPhone-13-pro-max-order-refunded-but-still-showing-as-active/m-p/1082947#M319447 <P>Hi!<BR />I pre-ordered a 13 pro max. This morning, it looks like the up front payment I made was refunded for some reason, but the order tracking page still shows as confirmed? I didn't cancel anything, so just wondering what might be happening here?</P> Sun, 26 Sep 2021 12:50:26 GMT speedydan 2021-09-26T12:50:26Z https://community.ee.co.uk/t5/Archived-Posts/iPhone-13-pro-max-order-refunded-but-still-showing-as-active/m-p/1082947#M319447 <P>Hi!<BR />I pre-ordered a 13 pro max. This morning, it looks like the up front payment I made was refunded for some reason, but the order tracking page still shows as confirmed? I didn't cancel anything, so just wondering what might be happening here?</P> Sun, 26 Sep 2021 12:50:26 GMT https://community.ee.co.uk/t5/Archived-Posts/iPhone-13-pro-max-order-refunded-but-still-showing-as-active/m-p/1082947#M319447 speedydan 2021-09-26T12:50:26Z https://community.ee.co.uk/t5/Archived-Posts/iPhone-13-pro-max-order-refunded-but-still-showing-as-active/m-p/1082980#M319448 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/117416">@speedydan</a></P> <P>&nbsp;</P> <P>Thanks for coming to the community.&nbsp;</P> <P>&nbsp;</P> <P>If you <A href="https://ee.co.uk/contact-ee" target="_self">get in touch with our Mobile Care team</A> they will get this looked into for you.&nbsp;</P> <P>&nbsp;</P> <P>Let me know how you get on <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>&nbsp;</P> <P>Leanne.</P> Sun, 26 Sep 2021 13:49:05 GMT https://community.ee.co.uk/t5/Archived-Posts/iPhone-13-pro-max-order-refunded-but-still-showing-as-active/m-p/1082980#M319448 Leanne_T 2021-09-26T13:49:05Z