topic Ambiguous recording of add-on in Archived Posts

Ambiguous recording of add-on

Hurdles — Fri, 24 Sep 2021 10:46:13 GMT

Using the website I just ordered and paid for a 5GB add-on for 1 month at £6.00. This is confirmed as an active add-on on the 'Your Add-Ons' page.

I then received an SMS announcing that I now had an active 750MB add-on. However, when if I checked 'the Your Allowances' page on the website it shows I have bought 750 MB for £6 at the body of the page although the 'details' section shows 5GB.

Have I got 5GB (as advertised) or 750MB (which would be very expensive)?

Re: Ambiguous recording of add-on

Chris_B — Fri, 24 Sep 2021 10:51:44 GMT

@Hurdles You need to call customer services about this as this public forum does have access to your account to see what you purchased.

Re: Ambiguous recording of add-on

Hurdles — Fri, 24 Sep 2021 11:22:26 GMT

Thanks Chris, but how? All the provided phone numbers seem to offer key options which do not apply and I can find no way of talking to a human. I may have to take special trip to an EE shop and bother a poor sales guy who's got better things to do. If you, or anyone, have a number offering actual help, I'd be most grateful.

Re: Ambiguous recording of add-on

Christopher_G — Fri, 24 Sep 2021 12:11:54 GMT

Hi @Hurdles

Are you on a pay monthly contract or a pay as you go plan?

Chris