topic Re: No update on my order in Archived Posts

No update on my order

Rachel181 — Thu, 23 Sep 2021 09:12:10 GMT

Hi I got a Order number and it’s says it’s processing. I can’t track my order it won’t let me. And I don’t know what’s happening could you look into this for me

Re: No update on my order

Leanne_T — Thu, 23 Sep 2021 11:10:11 GMT

Hi @Rachel181

Thanks for coming to the community.

Which model phone have you ordered?

Could you let me know the size and colour?

Leanne.

Re: No update on my order

Racheldavies1 — Thu, 23 Sep 2021 11:15:41 GMT

Hi I ordered the new Samsung galaxy fold in silver still not heard nothing.

Re: No update on my order

Leanne_T — Thu, 23 Sep 2021 11:29:31 GMT

Hi @Racheldavies1

Which size did you order?

Leanne 🙂

Re: No update on my order

Racheldavies1 — Thu, 23 Sep 2021 11:32:12 GMT

It’s 250gb

Re: No update on my order

Leanne_T — Thu, 23 Sep 2021 11:38:29 GMT

Hi @Racheldavies1

The current guidance for the 256GB model is 'available to order. Order now, we’ll deliver to you as soon as we receive stock'

We update the order tracker every time we get a delivery from the manufacturer. You just need your order number (which was emailed or text to you when you placed your order) and the email address or phone number you gave us.

You'll receive a text message from DPD with tracking information as soon as your delivery slot has been confirmed.

Thanks 🙂

Leanne.

Re: No update on my order

Racheldavies1 — Thu, 23 Sep 2021 11:40:53 GMT

Hi can you check weather my upgrade gone through please and been successful

Re: No update on my order

Leanne_T — Thu, 23 Sep 2021 11:42:59 GMT

Hi @Racheldavies1

To check your upgrade has gone through, please give us a call on 150.

The team will be happy to check this for you 🙂

Leanne.

Re: No update on my order

Racheldavies1 — Thu, 23 Sep 2021 11:51:25 GMT

Can’t you find out for me please I haven’t had another email either.

Re: No update on my order

Leanne_T — Thu, 23 Sep 2021 11:53:40 GMT

Hi @Racheldavies1

Sorry we have no account access, please get in touch with our Mobile Care team they will be happy to help.

Leanne.