topic Re: Unable to place order - errors at checkout in Archived Posts

Unable to place order - errors at checkout

cfrsh91 — Sun, 19 Sep 2021 09:11:02 GMT

Hello

Wondered if someone can help - no matter which device I use, when trying to check-out I receive this message:

This is despite every section on the form being filled out entirely accurately, and when you scroll down it doesn't actually identify which section of the form it's claiming there is an error with..

Anyone experiencing the same issue etc.?

Thanks

Re: Unable to place order - errors at checkout

Jon_K — Sun, 19 Sep 2021 11:21:45 GMT

Hi @cfrsh91.

Are you able to try using a different browser?

If it's still not working, I'd recommend giving our Upgrades Team a call.

Jon

Re: Unable to place order - errors at checkout

cfrsh91 — Sun, 19 Sep 2021 11:35:42 GMT

Hi @Jon_K , after some trial & error it seems that it was refusing the ' in the town in my address (Bishop's Stortford). The reason why it wasn't showing where the error was is because it was actually an error on the previous page for delivery details!

Might be worth putting that across to your IT team though, as someone else might have given up already!

Re: Unable to place order - errors at checkout

Jon_K — Sun, 19 Sep 2021 11:49:31 GMT

Thanks for letting us know about this, @cfrsh91.

I'm glad you got sorted.

Jon