topic Re: Confirmation email not arrived but money taken from account in Archived Posts

Confirmation email not arrived but money taken from account

HayleyLEK — Sat, 18 Sep 2021 10:27:20 GMT

Hi! I've just upgraded my phone. It looks like the £30 upfront cost has been taken from my bank account but I haven't received a confirmation email and my EE account page is still showing I'm eligible for an upgrade.

Looking through the community posts, it looks like there's been some problems recently with confirmation emails being slow to arrive - is this problem still going on or should I have received an email by now?

Re: Confirmation email not arrived but money taken from account

Jon_K — Sat, 18 Sep 2021 12:13:31 GMT

Hi @HayleyLEK.

Welcome to the community.

Could you check your junk/spam folders for an email?

If you'd like to check the current status of your order, I'd recommend contacting our Customer Care team.

Jon

Re: Confirmation email not arrived but money taken from account

HayleyLEK — Sat, 18 Sep 2021 18:54:09 GMT

Thanks - the email has now turned up!

Re: Confirmation email not arrived but money taken from account

Jon_K — Sun, 19 Sep 2021 07:34:25 GMT

That's great, thanks for letting us know, @HayleyLEK 🙂