topic Re: Re: No delivery date in Archived Posts

Re: No delivery date

Junaid0 — Fri, 17 Sep 2021 10:14:18 GMT

Ordered one several weeks ago customer rep told me 7 days. I rang today they aren't sure when it will be in stock. I did receive an email to say it was on track (that was Monday). As ordered within September does that mean we miss the Samsung promotion as we need the IMEI number.

Re: Re: No delivery date

Junaid0 — Fri, 17 Sep 2021 10:20:03 GMT

Hi I was wondering when the 256gb white will be dispatched?

Re: Re: No delivery date

Katie_B — Fri, 17 Sep 2021 11:48:16 GMT

Hi @Junaid0.

As long as your order was placed within the promotional period you will be eligible to claim.

The Samsung S21 256GB White is available to order and we will deliver once we receive stock from our supplier.

Katie 🙂

Re: Re: No delivery date

Junaid0 — Fri, 17 Sep 2021 17:50:01 GMT

Many thanks for your response. On the date of purchase which was around 2 weeks ago I was told the phone should arrive within 7 days. The only reason I ordered the device was due to that promise. I was wondering if you would be able to offer a discount on my next bill to this misleading claim.

Re: Re: No delivery date

Katie_B — Fri, 17 Sep 2021 17:52:46 GMT

Hi @Junaid0.

I am sorry to hear you have not yet received your new phone.

We have no account access here on the community if you wish to discuss your upgrade and the current timescales I would recommend giving our customer care team a call.

Katie 🙂