topic Re: Upgtade in Archived Posts

Upgtade

Kezw75 — Fri, 17 Sep 2021 11:31:51 GMT

I upgraded on 12th Sept and Still waiting for a date to dispatch.. I've tried to track my order but its saying it cannot be tracked. Can anyone give me a date when I will receive it.. thanks

Re: Upgtade

Christopher_G — Fri, 17 Sep 2021 13:32:03 GMT

Hi @Kezw75

Welcome to the community.

What did you order? If you ordered a phone, please include the model, colour and memory size, where applicable.

Thanks 🙂

Chris

Re: Upgtade

Kezw75 — Fri, 17 Sep 2021 13:55:37 GMT

Hi Christopher .. I ordered the s21 5g 128gb violet.

Thanks

Re: Upgtade

Christopher_G — Fri, 17 Sep 2021 14:05:36 GMT

OK thank you, @Kezw75

The current delivery guidance for that model is to expect dispatch within 21 days. DPD will be in touch with you when it's ready to deliver.

Thanks for your patience so far.

Chris

Re: Upgtade

Kezw75 — Fri, 17 Sep 2021 14:11:03 GMT

Thanks Chris

I thought it said 7 days 🙈

Re: Upgtade

Christopher_G — Fri, 17 Sep 2021 14:13:28 GMT

All of the other colours of the 128GB model are estimated 7 day delivery at the moment, @Kezw75.

If you're OK to wait, fantastic. If not, have a chat with our Mobile Care team and they may be able to change your order to one of the other ones.

Chris

Re: Upgtade

Chris_B — Fri, 17 Sep 2021 14:14:04 GMT

@Kezw75 it probably did but because Samsung can’t build the devices quick enough so the dates are being pushback for delivery.

Re: Upgtade

Kezw75 — Fri, 17 Sep 2021 14:20:12 GMT

No worries.. its fine.. thanks for replies👍