Help cancelling order

bruja — Fri, 17 Sep 2021 13:06:02 GMT

Hi all,

I mistakenly ordered the wrong iPhone when I upgraded online around an hour ago and so I need to cancel it. I've had a good look around and apparently need to call the customer service line which is fine, although I have no idea which department I need to go to? If I select 'accounts' there's nothing in the choices that's relevant, and if I select the 'returns' option it's about returning a device which obviously I don't have yet. Do I just go into the 'upgrade' option and wait in the queue? I assume this is just a telesales department, no?

Appreciate any help here, nothing I've found online helps.

Re: Help cancelling order

Katie_B — Fri, 17 Sep 2021 13:14:15 GMT

Hi @bruja.

Thanks for ordering with us.

I would recommend going through the upgrade option to speak to the upgrades team.

Katie 🙂

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Help cancelling order

Re: Help cancelling order