topic Re: No update on delivery in Archived Posts

No update on delivery

RebeccaC2 — Wed, 30 Jun 2021 05:53:22 GMT

I ordered my upgrade of iPhone 12 purple 64gb on Monday 28th July 2021. I received the confirmation email but have had no updates or correspondence since. Can I have some assistance as to when my order may arrive? When I log into my account, it comes up saying I’m eligible for upgrade as if I haven’t already gone through the upgrade process! Please help

Re: No update on delivery

Chris_B — Wed, 30 Jun 2021 06:28:57 GMT

@RebeccaC2 You’ll not get anything until the device has been shipped you’ll then get a tracking number. Customer services might be able to give you more information.

Re: No update on delivery

Christopher_G — Wed, 30 Jun 2021 09:55:21 GMT

Hi @RebeccaC2

Welcome to the community.

I've checked and the phone is in stock at the moment. I'd recommend speaking to our Mobile Care team on 150 to check your order.

Chris

Re: No update on delivery

jojomac71 — Fri, 17 Sep 2021 11:26:06 GMT

@RebeccaC2 How long did it take for your phone to arrive? I ordered mine, the same as yours two days ago and it’s still just saying order confirmed 😩