topic Re: Re: Order tracking: pay monthly orders in Archived Posts

Re: Order tracking: pay monthly orders

Dannys_Mummy — Wed, 15 Sep 2021 18:02:37 GMT

I placed my order to upgrade on Sunday, but the tracking hasn't updated. Its a Samsung S21 grey 128Gb. I've never had to wait much more than 48 hours for my new phone in the past!

Re: Re: Order tracking: pay monthly orders

Mike7788 — Tue, 14 Sep 2021 19:01:23 GMT

Hi I've ordered the new fold3 and have been waiting 5 days for it to show a delivery date? Confirmation awaiting still. Would I be able to get an update on this please.

Many thanks

Mike

Re: Re: Order tracking: pay monthly orders

Leanne_T — Wed, 15 Sep 2021 07:13:51 GMT

Hi there @Mike7788

Thanks for coming to the community.

Which model size and colour did you order?

Thanks 🙂

Leanne.

Re: Re: Order tracking: pay monthly orders

Mike7788 — Wed, 15 Sep 2021 18:06:22 GMT

Yea same I've never had to wait that long for a phone. Nearly a week now
without any idea if it's even coming or not. Ot how long I'll have to wait
is it a shortage of stock or colour because the colour I couldn't careless
about.

Re: Re: Order tracking: pay monthly orders

Christopher_G — Thu, 16 Sep 2021 06:56:09 GMT

The current guidance for that model is 'order now. We'll deliver as soon as we receive stock from the manufacturer', @Dannys_Mummy.

As soon as we receive that stock, we'll dispatch the phones in the order in which they were placed.

Chris

Re: Re: Order tracking: pay monthly orders

Christopher_G — Thu, 16 Sep 2021 06:57:14 GMT

If you would like to change to a different version, have a chat with our Mobile Care team, @Mike7788

They'll run through some options with you.

Chris

Re: Re: Order tracking: pay monthly orders

Dannys_Mummy — Thu, 16 Sep 2021 16:14:54 GMT

I'm really not worried about which colour I have, but need to know how long it will be so that I can plan, just a ball park idea of days, weeks or months. Given the issues with trying to obtain other electronic devices in the last 2 years. (Finally got Xbox Series X after 9 months of narrowly missing out!)