topic Re: Cancelling orders After phone call in Archived Posts

Cancelling orders After phone call

jono202 — Thu, 09 Sep 2021 12:32:01 GMT

I have had two emails now saying EE have cancelled my order, as you have not heard from me. I spoke to somebody Tuesday and also yesterday who both said they will not cancel the order. i have already waited nearly two weeks for my order which i said was fine as i wanted a specific colour.

Why does my order keep getting cancelled? puts me at the back of the que. starting to get a tad annoyed now as i have to keep calling and it seems nobody is doing anything about it.

Re: Cancelling orders After phone call

Schockwave — Thu, 09 Sep 2021 13:06:48 GMT

Hello @jono202 ,

Welcome to the community,

Unfortunately this is a public forum, where no one has access to accounts. You will have to ring customer service to get this resolved and the answers you need.

Re: Cancelling orders After phone call

jono202 — Sun, 12 Sep 2021 19:39:15 GMT

@Schockwave I called as this has happend three times now, was told it would be personally dealt with. Following day...... Cancelled again as EE haven't heard from me. I have not botherd again. Not great service this time.

Re: Cancelling orders After phone call

Jon_K — Mon, 13 Sep 2021 07:36:26 GMT

Hi @jono202.

I'll send you a private message to get some more information from you.

Please take a look and get back to me.

Jon

Re: Cancelling orders After phone call

goymer29 — Wed, 15 Sep 2021 15:39:39 GMT

I have had similar thing but without the email to say that the orders have been cancelled. I have called 3 times and each time they have said that this will be sorted and I should get my order the next day. Nothing from DPD and nothing from EE either. Person I spoke to today said possible glitch in the system? However the additional account now appears online so hopefully will get a delivery soon 🤞