topic Re: S21 order and trade in! in Archived Posts

S21 order and trade in!

Lemonlemongo — Sun, 12 Sep 2021 15:34:58 GMT

I ordered the S21 (128GB, violet) on the 3rd of September with an agreement to trade in my S20. The date I have to return the S20 by September 25th, otherwise they'll add £150 to my bill.

However I've not received any idea of when my new phone will arrive.

What do I do now?

Re: S21 order and trade in!

Chris_B — Sun, 12 Sep 2021 16:05:14 GMT

@Lemonlemongo You need to call and speak with customer services about this.

Re: S21 order and trade in!

Christopher_G — Mon, 13 Sep 2021 07:47:22 GMT

Hi @Lemonlemongo

If you haven't received your phone by 25th, have a chat with our Mobile Care team who'll do their best to make sure no charges go on.

You won't have to return your old device until your new one arrives.

Chris

Re: S21 order and trade in!

Lemonlemongo — Mon, 13 Sep 2021 18:19:34 GMT

Hey,

When I ordered it I was told it would be with me within a week. What timescale should I be looking at now?

Re: S21 order and trade in!

Christopher_G — Tue, 14 Sep 2021 06:58:33 GMT

The current estimated guidance for the model you ordered is to expect dispatch within 21 days, @Lemonlemongo.

They will be sent out in the order in which they were ordered. DPD will be in touch when it's ready to deliver.

Thanks for your patience so far.

Chris