topic Re: Re: Order tracking: pay monthly orders in Archived Posts

Re: Order tracking: pay monthly orders

Cindylouboo — Fri, 10 Sep 2021 06:14:32 GMT

Hi,

I upgraded to a Samsung Fold 3 (silver, 256gb) on 2nd September. I completely understand the delays in getting stock but I noticed this morning that the order status has changed from "Your pre-order is confirmed" to "Your order is on track". The delivery date however still shows Awaiting Confirmation. What does this change in status mean? Does it mean it will be heading my way soon???

Thanks

Re: Re: Order tracking: pay monthly orders

Katie_B — Fri, 10 Sep 2021 06:55:24 GMT

Hello @Cindylouboo.

Thanks for coming to the community.

This means your order is progressing as it should.

Once we have more information your delivery date will be updated.

As soon as your new phone is ready for delivery you will be notified.

Finger's crossed it's with you soon!

Have a lovely day,

Katie 🙂

Re: Re: Order tracking: pay monthly orders

Katie_B — Mon, 13 Sep 2021 10:05:56 GMT

Thanks for providing me with the additional information @linkatau.

The current guidance for this device is that it is available to order to expect dispatch within 21 days.

Katie 🙂

Re: Re: Order tracking: pay monthly orders

linkatau — Mon, 13 Sep 2021 10:18:57 GMT

Can i adjust the dispatch day? I literally expected it to get at least this week. 😞

Re: Re: Order tracking: pay monthly orders

Katie_B — Mon, 13 Sep 2021 10:30:46 GMT

Hi @linkatau.

Unfortunately we are unable to update this, as soon as stock arrives and your order is ready we will deliver.

You will receive updates once your order progresses.

Apologies for any inconvenience this may have caused.

Katie.